Cengage Learning Manager, Content Delivery (Cal/Pre Calc, Math, Dev Math, Stats, Engineering) in Boston, Massachusetts

Overview

The Content Delivery Manager leads and manages a team responsible for overseeing the creation of

high-quality content by authors, vendors, and subject matter experts for use in print and digital

products; having content finished, which includes accuracy checking and copyediting; delivering final

content to digital production; and creating print-ready files for the printer. Manages a team that works

collaboratively with various stakeholders to ensure content for assigned projects meets requirements

and is delivered on schedule and within budget.

Responsibilities

Staff Management/Talent Development

Recruits, selects, and manages a Content Delivery team. Assigns projects and conducts performance

appraisals. Provides coaching, mentoring, and feedback, and supports continuous learning and staff

development that enhances individual performance and team capabilities. Creates and manages

remediation plans as needed to ensure excellent service to stakeholders and continuous improvement

by staff.

Relationship Management

Builds and cultivates relationships with cross-functional partners including Product Management,

Learning Designers, Internal SMEs, Digital Delivery, Permissions, Manufacturing, Creative Studio, and

other stakeholders critical to the success of this team. Partners with these stakeholders to ensure

content meets requirements and is delivered on schedule and within budget.

Operations, Process Improvement, and Performance Analytics

Manages team to ensure high quality, cost effective output that effectively delivers business value. Key

operational responsibilities include providing leadership and oversight of:

  • Analysis, design, development, and implementation of documentation and processes for efficient content delivery

  • Contributions to the continuous improvement of resources and processes

  • Measurement and evaluation of staff leading to continuous performance improvement

Qualifications

  • BA/BS

  • 2-4 years of successful experience working with content creation, delivery, or production

  • Proven people leadership

  • Familiarity with content creation, delivery, and production methodologies

  • Demonstrated ability to work within and across functional teams

Preferred

  • Knowledge of discipline content

Job Locations US-MA-Boston

Posted Date 6 days ago

Requisition ID 2017-3862

Job Function Other